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Andy Palfrey - Outsourcing: A whirlwind of complexity and cost?

Download Andy Palfrey - Outsourcing: A whirlwind of complexity and cost?
21/12/2011 | News Story | This partners

William Heath Robinson, Rube Goldberg, Caractacus Potts - all gifted with the ability to partly solve a relatively simple problem with an excessively complex solution. Perhaps they should all come and work in outsourcing...

John Wilmott

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16/12/2011 | Report | Professional Outsourcing

John Willmott, founder and CEO at analyst company Nelson Hall, discusses the emergence of BPO 'Version 4.0' and the pitfalls of viewing BPO purely as a technology solution.

Beyond the cloud

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04/10/2011 | Supplement | Professional Outsourcing

We have heard a great deal claimed about Cloud Computing in recent years – about how it can help enable a more agile, cost-efficient enterprise – but this is the first supplement to take youBeyond the Cloud.

Shared Services Special Report

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15/06/2011 | Report | Professional Outsourcing Magazine

This special report is taken from the Spring 2011 issue of Professional Outsourcing Magazine

Avoid Failure in Governance – Tips from AstraZeneca

Download Avoid Failure in Governance – Tips from AstraZeneca
18/04/2011 | Interview | Shared Service Outsourcing Network

Interview by Helen Winsor, SSON

Graham Russell, Head of Global Transactional Finance at AstraZeneca, joins Shared Services and Outsourcing Network to discuss how to excel in governance, leadership and process excellence.

SQS White Paper

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29/11/2010 | White Paper | SQS

As with many other specialised IT disciplines, software testing is not one of the core business activities of most companies. This White Paper discusses the specific opportunities available to companies through the use of Managed Testing Services, and uses different areas of activity to show how its introduction impacts on technology, processes and company organisation. The topics examined include contract arrangement, governance, monitoring and service levels, all of which further regulate the working relationship between the customer and contractor.