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William Heath Robinson, Rube Goldberg, Caractacus Potts - all gifted with the ability to partly solve a relatively simple problem with an excessively complex solution. Perhaps they should all come and work in outsourcing...

John Willmott, founder and CEO at analyst company Nelson Hall, discusses the emergence of BPO 'Version 4.0' and the pitfalls of viewing BPO purely as a technology solution.

We have heard a great deal claimed about Cloud Computing in recent years – about how it can help enable a more agile, cost-efficient enterprise – but this is the first supplement to take youBeyond the Cloud.

This special report is taken from the Spring 2011 issue of Professional Outsourcing Magazine

Interview by Helen Winsor, SSON

Graham Russell, Head of Global Transactional Finance at AstraZeneca, joins Shared Services and Outsourcing Network to discuss how to excel in governance, leadership and process excellence.

As with many other specialised IT disciplines, software testing is not one of the core business activities of most companies. This White Paper discusses the specific opportunities available to companies through the use of Managed Testing Services, and uses different areas of activity to show how its introduction impacts on technology, processes and company organisation. The topics examined include contract arrangement, governance, monitoring and service levels, all of which further regulate the working relationship between the customer and contractor.