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This essay by Mark Kobayashi-Hillary, considers the impact of entrepreneurs on the BPO industry and discusses how Egypt is supporting the growth of SMEs and start-ups through initiatives such as EduEgypt and the Technology Incubation Program.

Renewed Enthusiasm for HR Outsourcing Driven by Need for Cost-Effective Access to Consistent HR Information.

The overriding issue which continues to concern HR departments during 2010 is the ongoing need for HR service cost reduction.

Globe-straddling giant, or dinosaur? Thought-leader, or part of a consultancy malaise afficting Whitehall? It's time to examine Accenture's scorecard says Chris Middleton.

Professional Outsourcing had exclusive access to this year's NASSCOM conference.
What is India's mood in 2010? Alex Blues, head of IT sourcing, PA Consulting, reports.

Cloud computing stands centre stage in government policy as we move into a new political era
- says the government's CIO. But are outsourcing providers listening? Chris Middleton reports.