4th - 8th June 2012

Call Center Week
www.callcenterweek.com

June 04 - 08
2012
Caesars Palace
Las Vegas
NV

13th Annual Call Center Week: Continue the Multi-Channel Excellence Journey

Off the heels of our most successful Call Center Week yet we are delighted to announce the new dates for our 2012 show
scheduled for June 4th-8th in Las Vegas. As contact centers continue to evolve and add channels of communication - live chat
social media
etc - the approach to workload distribution
staffing
metrics and analytics of a solely phone and email call center have become antiquated. Join us in June 2012 for a series of brand new innovative case studies
integrated training
innovative discussions
leading speakers and exciting site-tours.

As a media partner for the Call Center Week event
Professional Outsourcing has arranged a 10% discount upon registration. Please mention Connections Magazine upon registration.

Visit www.callcenterweek.com
email Courtney.green@iqpc.com or call 1-800-882-8684 to register.