Some procurement managers believe that outcome-based agreements (OBAs) are the future of contracting and outsourcing. To others, they are a messy annoyance, one of those ideas that sounds great in an MBA classroom, but never quite works out in the real world. To explore the issue further, Mark Kobayashi-Hillary had a conversation with Gavin Bowden-Hall, director of sourcing advisory firm SSAPS and also chair of the Intellect outsourcing and offshoring group.

Lyceum Capital signs five-year contract with Business Systems Group for the delivery of a fully outsourced IT managed service

De Agostini and NIIT Technologies Join Forces to Provide Mission Critical Application Re- development

Raytheon is first provider to offer accredited qualifications in a virtual classroom environment

Contract for managed testing services, valid until the end of 2013

AccessPlus and TPF Group join forces as 'Banner Managed Communication'

Change Management and Understanding Outsourcing

Trestle Group provides suggestions for organizations as they prepare for a multisourcing journey.

Trestle Group explore what makes a captive centre a stretegic asset and the factors that can turn this asset into a competitive disadvantage.

Sourcing Destination Snapshot: The Philippines

Extending Your Corporate Culture to an Outsourcing Provider

A Guide to Effectively Outsourcing your Customer Care.

From Acquisition to Loyalty in the Fast Lane.

What are the baby steps to an outsourced environment, and how your strategy can transform your business.

Your Path to Turn Your Service and Support Contact Center into a Customer-Central Profit Center.

The Three P's to Preventing Fraud.

Choosing the Geographic Support Strategy Right for Your Business.

There are five top reasons most organizations choose to outsource, and examples of how Sitel has helped them meet or exceed their goals.

White Paper examining the future of the Multishore Outsourcing Industry.

This essay, ‘Cross-cultural Communication and Offshored Contact centers' by Dr. Guy Fielding, looks in depth at the contact center industry; its creation, how it has grown, developed and prospered and considers how "mental models" of communication have impacted how it operates.

This essay by Mark Kobayashi-Hillary, considers the impact of entrepreneurs on the BPO industry and discusses how Egypt is supporting the growth of SMEs and start-ups through initiatives such as EduEgypt and the Technology Incubation Program.

Renewed Enthusiasm for HR Outsourcing Driven by Need for Cost-Effective Access to Consistent HR Information.

The overriding issue which continues to concern HR departments during 2010 is the ongoing need for HR service cost reduction.

Globe-straddling giant, or dinosaur? Thought-leader, or part of a consultancy malaise afficting Whitehall? It's time to examine Accenture's scorecard says Chris Middleton.

Professional Outsourcing had exclusive access to this year's NASSCOM conference.
What is India's mood in 2010? Alex Blues, head of IT sourcing, PA Consulting, reports.

Cloud computing stands centre stage in government policy as we move into a new political era
- says the government's CIO. But are outsourcing providers listening? Chris Middleton reports.

This essay discusses the role of Education and the MBA in the modern world of outsourcing. It focuses on how Egypt is developing its human capital to ensure it is firmly placed as a great location for the world‟s Information and Communication Technology (ICT) and Business Process Outsourcing (BPO) sectors.

Perspective Paper by Dr Paul Davis of Onshore Offshore Consultancy Services.

This essay by Professor Leslie Willcocks and Catherine Griffiths of the London School of Economics, looks at what middle managers do and what their role is in making an outsourcing arrangement successful.

Offshoring in non-BRIC countries: Egypt - a new growth market. An LSE Outsourcing Unit report.